The Permanent Citizens Advisory Committee to the MTA found riders are generally positive about the new system but nearly 75% ...

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency ...

Around 74% of OMNY users said they had issues with the system in a new survey published by the Permanent Citizens Advisory ...

Many New York City public transit users experience problems with OMNY as the MTA continues to phase out MetroCards in favor ...

Survey reveals 74% of NYC subway riders face OMNY system issues including unresponsive readers and late charges.

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go system, months before its ...

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...

As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...

New York City commuters are reporting issues with the OMNY tap-and-go system, which is set to replace the MetroCard in the ...

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...