While volatility is here to stay for a while, embracing scenario planning can help regain control, Forrester urges.

HG Insights has launched Market Analyzer and Copilot to help B2B tech vendors construct detailed market analysis and arrive at go-to-market decisions. The new artificial intelligence-native product ...

Summer triggers one-of-a-kind psychological and behavioral shifts that can directly impact how-and why-consumers make their purchases.

WP Engine's AI toolkit is designed to work with websites built on WordPress, drawing on sites' structured content, metadata, and traffic patterns already present, and automatically detect, normalize, ...

GoTo's LogMeIn Resolve integration with HaloPSA helps managed service providers manage IT workflows across platforms.

Cardlytics' Customer Insights Dashboards now include brand affinity, customer migration, and loyalty insights.

Outreach, providers of a revenue workflow platform, has achieved ISO/IEC 42001:2023 certification, developed by the International Organization for Standardization (ISO) and the International ...

KnowBe4, providers of a cybersecurity platform that comprehensively addresses human risk management, has launched KnowBe4 Prevent, an email security product to manage outbound email risk.

Shop-Ware, providers of a cloud-based shop management platform for independent auto repair shops, has launched a CRM system to empower shops to drive repeat business with service reminders and ...

800.com, providers of a phone platform for small and midsized businesses, has released Enhanced Caller ID, which provides real-time caller information as soon as a phone call or text message is ...

Curiosity, empathy, and active listening have always been at the heart of great customer experiences. Now, they matter more than ever.

New research from Gartner reveals strategies for organizations to maximize ROI from customer service technology` ...