New research from Gartner reveals strategies for organizations to maximize ROI from customer service technology` ...

Curiosity, empathy, and active listening have always been at the heart of great customer experiences. Now, they matter more than ever.

Yogi, providers of a consumer insights platform, today launched Ask Yogi, a conversational artificial intelligence tool that enables consumer goods companies to query their feedback data using natural ...

Chatmeter, providers of a multi-location customer intelligence platform, today launched Pulse Ai: Competitive Intelligence, a tool that unlocks real-time competitive insights in local markets at scale ...

Klaviyo's conversational AI agent brings the intelligence, convenience, and personal attention of a top in-store associate to online storefronts ...

IntelePeer, a conversational artificial intelligence platform provider, has seen its AI Hub and suite of Smart automation solutions certified by HITRUST for information security.

Integrating kiosks with CRM infrastructure is not simply a tech upgrade-it's a strategic investment in guest engagement, operational efficiency, and competitive differentiation.

Sales leaders look to increase account activity rather than account numbers, Gartner finds. Plus: Human agents reemerge as essential components in customer service strategies.

Auxia has added a natural language interface and advance analytics to its Analyst Agent to further help marketing teams access, interpret, and act on campaign data.

Cloud communications platform provider Infobip has expanded its partnership with NumHub to offer Branded Calling ID (BCID) as part of its Voice product solution.

Bolt Insight, providers of the qualitative research platform BoltChatAI, has achieved SOC 2 Type I certification.

New integrations enrich Clari's Revenue Context, unifying data, cadences, and workflows and activating Clari AI Assistants and Agents to automate actions across the revenue lifecycle ...