Concerns about T-Mobile's brand commitment to customer service exist, but reduced competition lessens the impact on customer retention.

Some T-Mobile customers are reportedly receiving generous retention offers when they attempt to cancel their plan.

Now, in a recent interview, T-Mobile CEO Mike Sievert shared the company’s plans to capitalize on artificial intelligence (AI) for customer retention.

Service revenues for the quarter ending March 31 2025 rose five per cent year-over-year to $16.9bn, the US operator said. Postpaid service revenues, a key measure of customer retention and growth ...

Mobile apps that offer more accessible customer support options, such as in-app chat support or the ability to contact support directly from the app, can greatly improve retention and overall ...

If you’re not a T-Mobile customer but want to get these Magenta Status perks, shop eligible plans here.

How this could influence your current plan Whether you’re with Verizon, AT&T or even T-Mobile, these new prepaid options could give you more leverage when talking to customer retention teams.

Backlash forces T-Mobile to cancel automatic migrations to pricier plans Firm drops widely panned idea but still aims to move users "up our price card." ...

T-Mobile said on Thursday that a hacker had collected data, including names, birth dates and phone numbers, from 37 million customer accounts, the company’s second major breach in less than two ...

T-Mobile is buying back way more shares than it just issued The $7.6 billion in shares T-Mobile just issued to Softbank is a fraction of the amount T-Mobile is spending to buy back its shares.

T-Mobile is running a test in which it automatically switches some customers to more expensive rate plans unless they opt out.