Concerns about T-Mobile's brand commitment to customer service exist, but reduced competition lessens the impact on customer retention.

T-Mobile looks set to carry that momentum into 2025, calling for postpaid net customer additions across all products of 5.5 million to 6 million, excluding pending acquisitions, and adjusted ...

Now, in a recent interview, T-Mobile CEO Mike Sievert shared the company’s plans to capitalize on artificial intelligence (AI) for customer retention.

Some T-Mobile customers are reportedly receiving generous retention offers when they attempt to cancel their plan.

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T-Mobile has agreed to pay a $15.75 million fine and improve its security in a settlement over a series of data breaches over three years that affected tens of millions of customers.

T-Mobile said on Thursday that a hacker had collected data, including names, birth dates and phone numbers, from 37 million customer accounts, the company’s second major breach in less than two ...

Backlash forces T-Mobile to cancel automatic migrations to pricier plans Firm drops widely panned idea but still aims to move users "up our price card." ...

T-Mobile is buying back way more shares than it just issued The $7.6 billion in shares T-Mobile just issued to Softbank is a fraction of the amount T-Mobile is spending to buy back its shares.

T-Mobile is running a test in which it automatically switches some customers to more expensive rate plans unless they opt out.