The Permanent Citizens Advisory Committee to the MTA found riders are generally positive about the new system but nearly 75% ...

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency ...

New Yorkers are pros at adapting—pizza on the go, walking faster than most people jog—but the city’s transition to OMNY, the ...

Around 74% of OMNY users said they had issues with the system in a new survey published by the Permanent Citizens Advisory ...

Many New York City public transit users experience problems with OMNY as the MTA continues to phase out MetroCards in favor ...

OMNY payments can be made electronically with a mobile phone or watch, or with a cash or pre-purchased physical card. The ...

The tap-and-go payment method is replacing the MetroCard. Straphangers cite some glitches, and a watchdog says the design ...

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go system, months before its ...